Shipping and Returns

Contacting  Us If you need to reach us, please email, alternatively, you can call on 01944 758641 (International +44 01944 758641) or write to us at Wolds Way Lavender, Sandy Lane, Wintringham Malton North Yorkshire YO17 8HW United Kingdom.

Shipping And Handling All our goods are despatched either by 1st Class Parcels or 2nd Class Parcels or Parcelforce express 48 or Airmail/ Airsure depending upon on the service that is most suitable. We are given a proof of posting receipt by the Post Office.

Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within two business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within seven days of the contract with ourselves, or seven days of receipt of the goods (whichever is the longer) for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. Cosmetic products cannot be returned once opened.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.